During the COVID-19 pandemic, Pennsylvania’s IDD agency restructured its funding and service delivery to better support integrated employment for people with disabilities. The state used federal relief funds to stabilize services, expand remote supports, and invest in assistive technology. By embracing teleservices and outcome-based payment models, Pennsylvania created a more flexible and inclusive employment service system. These changes continue to shape long-term improvements in service access and delivery. Read the brief.
Promising Practice